[hbens]

Joe,
I wish I was close enough to DFW to go on site and help. I do as much of my own work as I physically can.
Newell's are wonderful machines and get even better when we understand how they work and how our own is configured.
I had a tech come help me once. He works on the NASCAR and other racecar driver coaches. He said he spends at least 30 nights at the Daytona International Speedway taking care of coaches during race times.
He said, "I know the systems in Newell's. I just don't know how exactly your coach is put together. They're all a little different." He fixed my issues without spending extra hours learning our systems. I stayed at his side and answered the questions he asked as they came. His and Richard's analysis techniques run parallel to each other.
I hope the issues you are having at the onset of your adventure with Newell's does not stop you from a long time of enjoying yours.
My home is in the Daytona Beach, FL area. If you are close, with or without issues, give me a call.