[Richard]

Hey Gang,

I have spoken with Joe, and here is the bigger situation. He has spent less than an hour in this coach since he bought it. He drove it less than five miles from the auction lot to the repair place. Therefore he has not had the opportunity to understand how anything works on the coach, even the most basic functions. From our conversation neither does the repair shop.

Are there any Gurus in the DFW area that could meet him at the coach just north of Fort Worth, and walk him through the basics?

The batteries are toast because nothing was turned off when he left the coach for repair. As a brand new owner he did not know to do so. I have advised to replace the chassis batteries, make sure the merge switch is not merged, and turn off both disconnect switches on the house batteries. He can replace those later when not at a CAT dealer. This will allow him to crank the coach and build air pressure.

I next advised to just put the coach in travel mode and see if it will come to travel height. If it does, and will remain at travel for 30 minutes, then crank the coach again and leave that shop in the rear view camera. Their wholesale approach of replace all the air bags and HCVs is not diagnosis. I am afraid the shop is not knowledgeable in the operation of the coach either, and without some intervention from a Newell owner who knows the basics this situation is going from bad to worse.