[Junior Guru]

This is terrible. Sorry you’ve had to experience this. I’ve had two similar situations with my previous Newell, one of which was through Newell “preferred service center”. I realized quickly those have not been vetted very thoroughly or regularly.

There are good suggestions by previous posters

One thing I learned to do is always take pictures of my coach at the repair facility with the service guy when I drop it off. I actually do this at Newell too as they lost a tow bar I had left on and were adamant that it wasn’t on the coach when I dropped it off. I showed them the picture and reminded Jimmie he was there when I took the pics! They found my tow bar. Bottom line take pics even at Newell. All they can do is help to verify the condition of your coach when you leave it in their hands.

My experience with lawyers is different than others but I suppose it depends on your state laws, local case law etc. I would hire a lawyer at least to see if these are favorable to you in your state and what your options are. This could get worse before it gets better so best you know your options now.

Is it possible to fly a Newell mechanic or two to get it driveable? Newell has come to my coach before and the cost was well worth it to me. Maybe this is something you can negotiate with the repair shop to either pay for or reduce your bill by the cost of Newell visit and Newell gets to see their “preferred service provider” up front so maybe there is some negotiation on that (I doubt it though ). Seems like all 3 parties have something to gain from this so maybe try that angle. Either way I’m with others who say get it driveable and get it out of there!