[Latitude 28]

Finally, just finished up the install of our T4 with some final configuration details today.  Compounding the install, I received an antenna that went in-operational on the "primary" channel after setting up the first Wally receiver.  The secondary channel worked great.  Found out from tech support that the secondary channel is a direct connect to the LNB (see Jeff's note above) the Primary channel goes through the brain box within the antenna.  Winegard was very helpful in getting a "return authorization" sent over to Camper World for a replacement.  Once getting the new antenna up and running was a piece of cake:-)  So with the Primary receiver working, off to the set up the secondary receiver...eazy peezy, right....wait for it.....wrong! 

Put the primary receiver aside and installed the secondary in the primary location for setup.  Once powered up could not get past the factory test....it was stuck in a permanent loop that cycled through every few minutes.  I am asking my elf what are the odds???  I never hooked that receiver up to the bad antenna so pretty sure the antenna didn't take it out.  So back to CW for replacement, took a video of the tv screen to show what was going on.   CW replaced it without any issues.  Hooked it up and got to the Dish activation screen with out any trouble....yeah!! 

Couple of notes;  I can't imagine if I went to an online retailer and received these "bad from stock units", what a hassle that would have been.  Second, both Wingard and Dish customer support were outstanding!  Both companies have their respective customer support departments located stateside and have knowledgeable technical support personnel.

Long story short we are up and running:-)

Steve