[77newell]

I echo what Richard said, describing the symptoms being experienced with as much precision as possible is necessary if we are to offer anything beyond speculations and generalizations. It is helpful to us, and ultimately you, to know what the systems is doing and not doing, when it started (and any work that was done just prior to the symptoms appearing), and what you have already tried and what if anything changed in any way as a result of these attempts. This is information I develop for myself when troubleshooting a problem. I find that the more thoroughly I describe the situation the clearer the path to the solution.