[pairodice]

This happened to us this morning!!! The dead bolt lock would only turn from the 9:00 to 3:00 position and the bolt would not move. We called Newell and got a call from the emergency tech on call. DO NOT REMOVE or SMASH A WINDOW! Call Newell and ask what to do - you will need a ladder to get into a window but I am not going to say which or how to do so here. CALL NEWELL! We were able to get in and get the door unlocked with no problem - the wierd thing is that once we turned the lock once it did not have a problem again... I will be removing it on Monday and taking it in to a locksmith to have it cleaned and checked out and will replace if necessary. I would LOVE to have one of the locks that you can unlock with your finger print...