[PlazaGuy]

A couple of weeks ago we spent a few days in the Kansas City area shopping and visiting friends/family.  On Saturday night (about 10:00pm) we decided to head for home (we only live about 70 miles from the KC metro area) and the #4 slide (front passenger) would not retract. I made an Emergency Call to Newell and Cressley and Mark both called back with advice. Thinking that this was a voltage problem because I only had about 12.5 volts, I played around with the Inverters (I have 2) and got it up to 14.1.  Also thought that we might be low on hydraulic fluid, so went to get some and while I was gone my wife decided to try to retract the slide and in it came!.  She said it was strictly because it needed "a woman's touch"!

A week a go Thursday I had secured an appointment at Newell. They very quickly told me that they couldn't fix the problem and that I'd have to take it to HWH in Moscow, Iowa, who manufactured the slide.  We got an appointment for last Thursday, was there at 7:00am and the Service Manager said that this was the first 4-slide Newell that he had seen.  It has 7 Modules so he had to "think about this a while."  (The reason he had never seen a 4-slide coach was that it was shortly after our coach was built that Newell went to the Vlad Slide.) He called an Engineer to come over and I had in the coach a set of plans for the whole slide system. They were able to pin-point the module and check it out and found that one of the modules had a problem, and it was not the module that Newell thought it was.  They pulled the module, sent over to their Engineering/manufacturing department, had it rebuilt and it was back in less than 2 hours.  I also told them about my problems I was having with the Leveling System.  They identified some problems, replaced a hydraulic line, and discovered problems with the magnets that lock the pins on the #1 Slide, repositioned the magnets, made more adjustments and got the Leveling System working like it should.  Also got lights on the Control Panel for the Leveling System working.

They worked on the coach from 7:00am until a little after 4:00pm, fixed everything that I told them was wrong and the charges were about 1/2 what I was expecting.  If anybody has HWH Slides on their coach and have problems, my recommendation would be to take a trip to Moscow, Iowa and see the guys at HWH.  What a wonderful experience to have the people that built the system and understand work on it.  I also asked them what they charged to replace a bladder on the slide and they gave us an estimate of $2400 - $2500, which is 40% Less than what we just paid at Newell.