[rheavn]

It even gets more amazing. About 4 or 5 years ago a guy inquired about the heater filters on his 1970s vintage Newell coach. He said he couldn't figure out how to get to them. A Newell rep, who monitored the forum, chimed in and said that they had mis-engineered a few of those. He said if you would bring the coach to the factory they would re-engineer the install so the filters were accessible at their expense. Now the coach was 30+ years old, but they stood behind what they felt was a mistake.

I couldn't find the original post so I relate the story from memory, but that is close.